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Star

The Staff Training and Recognition Program (STAR) is designed specifically for credit union employees to help them learn skills to become more effective. Participants gain basic knowledge with three core modules and then move on to a self-study learning approach that lets them focus learning in specialized areas of the credit union.

Click here or on any of the below links to access the STAR course order form.

• S10 Credit Union Orientation (available online only)
• S20 Member Relations
• S30 Security
• S100 Money and Negotiable Instruments
• S110 Member Services
• S120 Cross-Selling
• S200 The Lending Process
• S210 Lending Products and Regulations
• S220 Collections
• S300 Basic Accounting
• S310 Accounting for Credit Unions
• S320 Credit Union Financial Analysis
• S400 Bankruptcy and Court Proceedings
• S410 Mortgage Lending
• S420 Loan Marketing
• S500 Improving and Maintaining Quality Service
• S520 Interpersonal Skills: Understanding Your Impact on Members
• S600 Credit Union Technology
• S620 Serving Members With Technology
• S700 Loan Interviewing
• S710 Loan Underwriting
• S720 Loan Servicing
• S800 Opening New Accounts
• S810 Individual Retirement Accounts
• S820 Investment Choices For Members
• S900 Preventing Fraud
• S910 Security Issues
• S1000 - Developing a Career Plan
• S1010 - Writing Effectively
• S1020 - Making Work Manageable
• S1100 Working Effectively with Difficult Members & Staff
• S1110 Helping Members Understand & Solve Common Problems
• S1120 Using Technology to Improve Member Service
• S1200 Financial Management Made Easy: Financial Statements and Budgeting
• S1210 Financial Management Made Easy: Source and Uses of Money
• S1300 Member Service: Exceeding Expectations
• S1301 Financial Counseling for Members
• S1302 Transitioning from Staff to Management
• S1303 Communication & Telephone Skills
• S1304 Introduction to Credit Unions
• S1305 Credit Union Sales 
• S1306 Business Math: Lending & Credit
• S1307 Business Math:  Share & Deposit Accounts
• S1308 Professional Member Services
• S1309 Security Procedure Protocol
• S1310 Successful Collections
• S1312 Servicing Mortgage Loans
• S1313 Preparing Loan Documents
• S1314 Maintaining Loan Documents
• S1316 Applying Collection Practices
• S1320 Robbery Prevention and Preparation